Store Policy
Customer Care
At EquiScholars Plus, we are dedicated to providing exceptional support for every step of your journey with us. Whether you’re participating in our training programs or purchasing resources like Learner Journals, we’re here to ensure your experience is seamless and enjoyable.
We pride ourselves on creating a supportive community for our customers. Our team is always available to assist with queries about our training programs, policies, or products. If you have any questions or concerns, don’t hesitate to contact us at info@equischolars.co.uk
We want you to feel confident in your choice to join EquiScholars Plus. That’s why we provide clear policies on training programs, returns, and resources to ensure transparency. For example, we offer program participants flexible options to transfer to a different intake if needed, and we replace any damaged items, such as the EquiSchools Digestive Model, promptly after receiving a return.
As part of our mission, we aim to build strong connections with our clients and participants. Each of our programs is designed to create meaningful impact—whether through the Early Intervention Program’s one-to-one mentoring or the EquiSchools curriculum that aligns with educational frameworks like Ofsted.
If you’d like to learn more about us, explore our programs, or have a chat about how we can support your goals, please reach out. We’re here to help!
Privacy & Safety
At EquiScholars Plus, your privacy and safety are our top priorities. We are committed to protecting your personal information and ensuring transparency in how we use, store, and safeguard your data. Below, you’ll find an overview of how we handle your information responsibly.
How We Use Your Information
• Payment Processing: All transactions are securely processed through trusted third-party banking platforms to verify payments and protect your financial information. We never store your payment details on our site.
• Data Collection: We collect minimal personal information to deliver your services effectively. This includes your name, email address, and contact details for programme registration or product purchases.
• Communication: After your purchase or programme registration, we may contact you to confirm your details, share updates, or provide program-related information.
How We Protect Your Information
• Secure Storage: Your personal data is stored securely, and we use encryption and other advanced technologies to prevent unauthorised access.
• Limited Access: Only authorised personnel have access to your data, and it is used strictly for the purposes outlined in this policy.
• Compliance: We adhere to UK data protection laws, including the General Data Protection Regulation (GDPR), to ensure your rights are fully respected.
Transparency and Trust
We use your data to enhance your experience with EquiScholars Plus, whether it’s through tailored communications, programme support, or resource delivery. We will never sell your data to third parties, and we are committed to using it responsibly.
If you have any questions about how we handle your data or wish to update or delete your information, please contact us at info@equischolars.co.uk
Your trust is important to us, and we strive to create a safe and secure environment for all our clients.
Payment Methods
- Credit / Debit Cards